Shipping & returns
Due to the restrictions of many state laws, we only ship wine to those states where direct shipment is permitted by law. At the present time, we can ship to: AL, AR, AZ, CA, CO, CT, DC, DE, FL, GA, IA, ID, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OK, OR, PA, RI, SC, SD, TN, TX, VA, VT, WA, WI, WV, WY
For questions about shipping or for help placing an order, please email [email protected]
Adult Signature Required
It is highly recommended that you ship to a business or office, where someone can sign when the carrier attempts delivery.
Ground with Ice Pack
This is the safest option in the warmer months. Your wines will be shipped ground with ice packs to keep the wine cool. There will be a $5 per case upcharge for the ice packs.
Ground Shipping from our warehouse in Dallas, TX. This is not advisable during summer shipping conditions.
Ground with Ice Pack
Ground Shipping from our warehouse in Sonoma, CA with an Ice Pack.
We will hold your packages in our climate-controlled warehouse in Dallas, TX over the summer. Your packages will automatically ship when temperatures have cooled in your region. Typically, weather will permit us to safely ship your wine beginning in September/October.
If you live in the DFW Area and you’d like to come by to pick up your wine here in Dallas, you may do so at no additional cost. We are available Monday through Friday from 11am to 6pm. To ensure your orders are available before you arrive, please email [email protected] to schedule your pickup.
Please note that if the weather is too extreme in your area at the time of shipping, we may hold onto your shipment to protect the quality of the wine. We will automatically ship it out to you once weather conditions are appropriate.
State Compliance Laws
Due to ever changing direct-shipping laws and regulations, the list of states that we ship to may change at any time. All wines are sold in Texas and title passes to the buyer in Texas. We will arrange for shipment on behalf of the buyer, to an address specified by the buyer, provided that in our sole discretion we believe that such shipment will not subject us to the risk of any sort of legal action or other harm. If a buyer lives in a state where the direct shipment of wine may violate the law, we will contact the buyer to discuss shipping options, which options may include provision of an alternative shipping address in a state where the direct shipment of wines to consumers is permitted or storage of the wines at an acceptable third-party storage facility.
We at Roots and Water stand behind all wines sold. If you have any issues with the wines please contact us at [email protected] and we will either refund or replace your bottles.